Terms and Conditions

Welcome to the Tuned Rotorua website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tuned Rotorua’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘[Tuned Rotorua Ltd]‘ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

Tuned Rotorua Ltd– Participation Statement
‘’Mountain Biking is an activity that has a degree of risk that increases with the grade of the trail. Tuned Rotorua will provide you with training in an appropriate and safe working environment and provide you with a Signed off Coach or Guide. Clients will not be placed under any pressure to perform skills if they do not feel comfortable in doing so. All Clients that choose to sign and participate in Tuned Rotorua’s Clinics will accept that their safety is not guaranteed but all will be done to manage their safety. Tuned Rotorua will not accept any liability for injuries or illness caused whilst attending our activities providing that we are not directly at fault’’
Signed Agreement on Rider Profile:
All clients sign and agree that they participate on the course/training at their own risk, and that the Tuned Rotorua Coach/Guide will take all reasonable steps to establish as safer environment as possible through the risk assessment process before and during the activities. Also that they know of no personal medical condition, physical or mental, which may affect their ability to take part in the session.

Mountain Bikes:
You are to ensure that you arrive with an appropriate, well maintained fully serviceable mountain bike fit for technical off road trails.

Personal Protective Equipment:
All clients must wear the minimum PPE – Mountain Bike Helmet, T-shirt / Shorts and Covered Shoes. Knee Pads and Elbow Pads can be worn if required. It is strongly advised that clients also wear appropriate breathable/comfortable clothing designed for General Sports or specific Mountain Bike use. A small backpack would also be useful to carry spare clothing, food and equipment. Clients should be aware that we will be riding in a wild and hostile environment where the weather can change suddenly and without warning.

Food and Water:
All clients are to ensure they bring enough Food and Water to last them throughout their clinic. Mountain Biking is physical and energy levels need to be controlled and maintained.

Personal Performance Limits:
Clients should ride within their own riding experience and limits in order to minimize risk of accident and injury to themselves and other riders.. Tuned Rotorua accepts no liability for any loss, damage or injury to persons or property who are participating in a clinic. Anybody deemed to be compromising the safety of other clients and or Coaches will be asked to leave and escorted if necessary.

Payment Terms:
Payment is required in full via the website. Once payment is received you will receive the booking confirmation.

Cancellation by Tuned Rotorua Ltd:
Tuned Rotorua Ltd have the right to cancel coaching clinics at any time when the wellbeing and safety of clients is compromised due to riding conditions being unacceptable or for any other circumstances which are outside of Tuned Rotorua’s control. A full refund or alternative course will be given in all circumstances.

Cancellation by the Client:
Cancellation with more than 7 days prior to the coaching clinic start date will result in a loss of 20% of full clinic fee (i.e. 80% of your fee will be returned). A cancellation less than 7 days to the course start date will result in Tuned Rotorua Ltd retaining 100% of the course fees.
All charges / costs are in New Zealand Dollars.

Copyright conditions:
All techniques and information of Tuned Rotorua is the intellectual property of Tuned Rotorua Limited. It is not to be used beneficially by any persons not approved by Tuned Rotorua Limited, or to further the development of persons who have not attended any Tuned Rotorua experience.

Tuned Rotorua Limited (trading as Tuned Rotorua) is a New Zealand company.