Here are some common questions we get asked, and the answers.

What do I need to bring?
All potential clients must bring their own helmet and bicycle, wear adequate apparel (t-shirt, shorts and covered shoes) to participate. Cycle Helmets will be checked to assure they meet the AS/NZS 2063 Cycle Helmet Safety Standard (sticker usually inside of helmet). Waterproof Jacket, Other body protection, Snacks and Hydration is recommended.
Will the clinic go ahead if it is raining?
So long as the weather conditions do not appose any threat or hazardous activity, Tuned Rotorua ride in all weather conditions. It is recommended that all clients bring appropriate apparel to suit wet and cold weather conditions.
Should I bring snacks. Lunch and water?
Snacks and hydration is a great idea to bring along with you on the clinics. Depending on the type of clinic you desire to participate in, lunch breaks will be present but not provided so bring along your ride size lunch!
Are we able to catch an uplift throughout the coaching clinic and rent bikes?
Unfortunately coaching clinic and program rates do not include lift tickets or rental equipment. However, we have great connections with local bike shops and uplift companies to organize client necessities.
What if riders within a clinic are not as confident as others?
Tuned Rotorua’s priority is safety and customer experience. All clients will stick together as a group, learn the skills and techniques to build confidence levels in a no pressure environment.
Am I able to get a refund as I am no longer available?
Life can be hectic and often difficult to juggle, Our refund policy is to give 72 hours notice prior to the clinic starting to receive a refund excluding a processing fee. Terms and Conditions visible bottom of home page.

More Questions?